International school of phnom penh
Founded in 1989, International School of Phnom Penh is Cambodia’s first international school and remains the country’s leader in international education today. It is attended by pupils from age 3 through to Grade 12 of 50 nationalities. With a campus of 6 hectares ISPP is home to some of Cambodia’s best learning and recreational facilities. They include swimming pools, gymnasiums, cafeterias, theatre, gardens, sports fields, classrooms, playgrounds and more.
Challenge
ISPP, a leading educational institution in Cambodia, needed assistance commissioning, maintaining, and cleaning their 6-hectare state-of-the-art campus on a daily basis, needing a trusted tracking system to ensure all areas across the complex are being taken care of daily.
Solution
To ensure that we are meeting their goals, Prima tracks key performance indicators across the contract. The janitorial work at each location is tracked and monitored for optimal performance. Prima has implemented a variety of metrics and methodologies such as customer satisfaction surveys, work order reports, financial documentation, and service request tracking so that performance can be measured.
Benefits
ISPP relies on Prima’s partnership to keep everything in tip-top shape to keep the students, staff and parents satisfied. With a property this large, this high profile in the community, and this diverse, it’s especially important to have a maintenance provider with the experience and resources to handle daily tasks, special services, and emergencies. It’s also vital to have a partner who is committed to being part of the team. The property gains value, and a great student and staff experience is ensured.
What the client says?
“Our school has utilized Prima’s Integrated Janitorial services since January 2019. They have provided us with everything that we have asked for, plus extras. Prima has also lowered our janitorial costs. We have found them to be an excellent janitorial service.”
Mam Oudom – Building/Ground/Security Manager, ISPP